9-1-1 Public Safety Telecommunicator

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9-1-1 Public Safety Telecommunicator


The Communications Operator performs public safety communication tasks involving the receipt and transmission of non-emergency and 911 emergency calls. The member performs technical and operational duties and tasks, specific to the position.

The most important and essential job function of the position is attitude, which includes, the following: Interacting positively and cooperating with co-workers, responding politely to customers, working as a team member, functioning under intense time pressure, and responding in a positive manner to supervision.

The Communication Operator may perform other related duties and tasks as required and shall have the physical, mental, and emotional abilities to perform the essential job duties of the position.

Required Skills and Knowledge

  • Communications radio codes, signals, and unit identifications
  • Criminal Justice System
  • Organizational skills
  • Telephone skills
  • Interpersonal skills
  • Computer skills
  • Knowledge of resources and other agencies
  • Privacy Act
  • HCSO policy and procedures
  • Geographical area
  • Knowledge of location of log and books, document contents, and filing system
  • Concentrate under stress
  • Read and write English
  • Multitask
  • Operate office equipment
  • Communicate verbally
  • Keyboarding skills
  • Analytical skills

Essential Duties

  • Operate communications teletype
  • Dispatch calls for service
  • Operate computers
  • Operate telephone systems
  • Operate computerized telephone for the deaf (TTY)
  • Operate office equipment
  • Maintain teletype log
  • Perform data entry
  • Maintain hardcopy files
  • Maintain professional training

Education, Professional Certification or License

  • High School Diploma or G.E.D.
  • Valid Florida driver’s license
  • FDLE/CJIS Full Access Certification (Within 6 months)
  • Complete 320 hrs. PST Academy (FSCJ online academy)
  • Become FL DOH PST certified within 1 year of hire date
  • EMD certified (Within 1 year)
  • Agree to reimbursement of training cost / 24 month’s commitment to agency (Policy 200.04)

Professional Experience

  • Demonstrated proficiency of keyboarding 25 wpm with no more than 5 errors

Environmental Conditions

  • Work under stressful conditions
  • Shift work with rotating on-call days