Control Room Operator

Control Room Operator

Control Room Operator


The civilian assigned to the division as a Control Room Operator reports directly to a sergeant and assigned to a squad. The primary responsibilities are the overall operation of the divisions centralized control room which includes but is not limited to:

  • Monitoring correctional radio traffic
  • Answering and fielding telephones
  • Monitoring video cameras
  • Monitoring inmate visitation
  • Assisting the public
  • Electronic opening of security doors
  • Monitoring access to the facility
  • Maintain logs, forms, and reports

The most important and essential job function of the position is attitude, which includes, the following: Interacting positively and cooperating with co-workers, responding politely to customers, working as a team member, functioning under intense time pressure, and responding in a positive manner to supervision.

The Control Room Operator may perform other related duties and tasks as required and shall have the physical, mental, and emotional abilities to perform the essential job duties of the position.

Required Skills and Knowledge

  • Sally Port controls
  • Operation of electrical cell locks
  • Operation of control panel
  • Location of inmate cells
  • Signal codes
  • Computers and current JMS software
  • HCSO policy and procedures
  • Divisional emergency plans
  • Basic math skills
  • Speak English understandably
  • Read and write English
  • Inventory keys and equipment
  • Read a clock
  • Handle stress
  • Adapt to change
  • Relay information and/or communicate directions during an evacuation
  • Relay information and/or communicate in an emergency situation
  • Operate a motor vehicle
  • Formulate and complete standard reports
  • Perform related work as required
  • Take directions
  • Interpersonal communication skills

Essential Duties

  • Operate electronic cell locks
  • Answer and field telephone calls
  • Update and maintain equipment logs and inventories
  • Communicate efficiently and effectively with staff members and the public
  • Operate and utilize current JMS software
  • Monitor video camera
  • Effectively relay and/or communicate information to correctional staff members
  • Reporting to work when scheduled

Education, Professional Certification or License

  • High School Diploma or G.E.D.
  • Valid Florida driver’s license
  • Successful completion of the HCSO Field Training and Evaluation program

Professional Experience

  • Prior experience in corrections, security, military or office work preferred, but not mandatory

Environmental Conditions

  • Works near potentially dangerous persons
  • Work may require physical acts of strength and endurance
  • May handle firearms or other weapons
  • Works 12 hr. rotating shifts
  • Works in confined areas with limited access to freedom