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What is an emergency?
An emergency is the immediate threat to life and/or property. This would include a crime in progress and any kind of fire or a serious illness or injury.
What should I expect when I call 911?
You will be asked a number of questions. These questions are very important. Stay calm, listen to the questions the dispatcher asks you and answer all of the questions. Do not hang up until the dispatcher tells you to.
What questions will I be asked?
Where? - Where is the incident taking place? Where do you need an officer? Where are you, where are the suspects?
What? - What kind of incident are reporting? What was taken? What is going on now? What kind of vehicle were they in and which way did it go?
Who? - Who is involved in the incident? Can you describe the subjects.
When? - When did the incident happen? Is it in progress or did it happen yesterday?
Call back number? - What telephone number can you be reached at if we get disconnected and need to call you back for more information?
As soon as the dispatcher gets the answers to these questions, the appropriate emergency personnel will be dispatched. DO NOT HANG UP THE PHONE UNLESS THE DISPATCHER TELLS YOU TO DO SO OR IF YOU ARE IN A DANGEROUS SITUATION. The dispatcher may need more information from you. You are the eyes and ears of the emergency personnel who are responding. What you can see and hear is important to them.
What number do I call if it is not an emergency?
Dispatch - (863) 773-4144
Administration - (863) 773-0304
Jail Information - (863) 767-9042